Current Tenants

If you're seeking information, have concerns, want to report a fault or have a general enquiry, we'll do all that's possible to help. Much of what our tenants need is here, if it's not, go to contact and choose how you want reach us.

What happens if I lose my keys or they are stolen?

It is important that you take good care of your keys. If you lose them you will need to contact us and we will arrange for a replacement key to be issued to you. You will have to pay for the replacement key and depending on the circumstances a full lock change may have be undertaken for your property - this can work out very expensive for you, so do take care. 

What happens at the end of the tenancy?

At the end of the tenancy you need to return your keys to us and leave the house in the same state in which you found it. You will need to ensure that the keys are returned promptly at the end of the tenancy as otherwise you may have to pay for a complete lock change. Once we have your keys back, we will inspect your property and providing there are no damages and the house has been left clean and tidy, your deposit will be returned to you at your home address within 28 days. We usually return most deposits in full, but if we need to withhold any money (for example for unpaid rent or damages), we will provide you with a statement.

How do I pay my bills?

Firstly, check if your contract is inclusive or exclusive. If it is inclusive, the landlord will pay the electricity and gas charges and also the water rates. If the contract is exclusive, you will need to pay these bills to the relevant supplier. When you move into your property, we will provide you with a welcome pack explaining this in more detail. Some properties let on inclusive contracts will have a fair usage policy - please check your contract to see if this affects you. If it does, you will find further details in your welcome pack.

How do I report a problem with my property?

If an item at the property breaks or is faulty, please click on the 'Report a fault' link in the left hand column. We will aim to fix the problem promptly to avoid any disruption to you.

Useful contact details

We will provide you with useful contact details in your welcome pack when you move into your property. Some of the most common are:

  • If you do not know who your gas supplier is please call 0870 608 1524.
  • If you do not know who your electricity supplier is please call 0845 603 0618.
  • Severn Trent Water are on 0845 7 500 500.
  • For an electricity power cut, contact Central Networks on 0800 056 8090.
  • If you suspect a gas leak, call National Grid on 0800 111 999.
  • As a full time student you will be exempt from council tax as long as you provide us with an Exemption Certificate. These are available free of charge from the University Registry on Dryden Street and must be provided in the first week of University.
  • Nottingham City Council refuse collection - 0115 915 2000 (It will be your responsibility to replace the bin if it is removed during your tenancy.)
  • Nottingham City Council residents parking permits department - 0115 915 6655.